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Abbreviation

Detailing

1

6S

Sort, Straighten, Shine, Standardize, Sustain & Safety

2

ASAT

Associate satisfaction survey

3

BU

Business Unit

4

CFB

Customer Feedback

5

COPQ

Cost of Poor Quality

6

COQ

Cost of Quality

7

CSAT

Customer satisfaction survey

8

D & A

Data Transformation and Analytics

9

DIVE

Define-Investigate-Verify-Ensure

10

E3

Enterprise Execution Excellence

11

EPM

Equipment Productive Maintenance

12

FMEA

Failure Mode Effect Analysis

13

FTA

First Time Acceptance

14

IDoCS

Internal Document Control System

15

IPMP

Integrated Project Management Plan

16

KRA

Key Result Area

17

MPS

Mistake Proof Solution

18

OTD

On Time Delivery

19

PDU

Practice Delivery Unit

20

PIMM

Process Impact Maturity Map

21

PLI

Performance Linked Incentives

22

PQIA

Project Quality Index Audit

23

QA

Quality Assurance

24

QC

Quality Checking

25

QMS

Quality Management System

26

QRS

Query Resolution System

27

RCA

Root Cause Analysis

28

RPA

Revenue Per Associate

29

Simulation Process (3P)

Production Preparation Process

30

SIPOC

Supplier-Input-Process-Output-Customer

31

SLA

Service Level Agreements

32

SPOC

Single Point of Contact

33

VOC

Voice of Customer

34

VOP

Voice of Process

35

VSM

Value Stream Mapping